“Cries in airport” Air Canada Passenger Left Stranded as Flight Gets Cancelled, Rebooked 5 Days Later- No Compensation

A recent incident involving Air Canada has sparked significant online discussion. A passenger claimed that the airline canceled her flight, only to rebook her on another one five days later.

To add to her frustration, she alleges that the airline did not offer any compensation or coverage for her additional food and lodging expenses.

The Passenger’s Perspective

Chloe Shi, the passenger in question, shared her experience online, stating,

“When Air Canada cancels your return flight from NYC to Toronto and rebooks you on their earliest flight back aka 5 days later.Also btw no compensation for food or hotel.”

In the comments section of her post, Shi mentioned she was informed that the delay was due to bad weather conditions.

Understanding the Legal Standpoint

Canada has specific laws in place to address such situations. According to an article by Megan DeLaire for CTVNews^[1],

“In the case of a cancellation, denial of boarding or delay of three hours or more, airlines must provide passengers with alternate travel arrangements or a refund.”

The law further states that if passengers opt for alternative travel arrangements, the airline must provide a seat on their next available flight or one operated by a partnering airline, within 48 hours of the original departure time.

Considering Shi’s flight was rescheduled five days later, questions arise about whether the airline violated this law.

However, it’s essential to note that if the cause of the delay or cancellation is beyond the airline’s control, they are not legally obligated to cover additional costs or offer financial compensation.

Air Canada’s Stance

Interestingly, Air Canada’s own guidelines suggest that in situations within their control or for safety reasons, they would provide passengers with food and drink in reasonable quantities and hotel accommodations for overnight delays, given availability.

This has led to many online users advising Shi to contact Air Canada directly for her rightful compensation. One user commented,

“File on Air Canada. They’ll probably try to reject it, but then you can file with the Canadian transportation agency.”

Another added,

“You need to ask for compensation otherwise you won’t receive it. They’re counting on you not asking.”

Other Passengers Share Their Experiences

Shi’s story resonated with many, leading to others sharing their own experiences with flight delays and cancellations.

One user shared,

“Same thing happened to me … they gave me 20% on a next flight which I’ll never be using. Worst airline ever.”

Another recounted,

“Air Canada canceled my flight in January and rebooked it 4 days later too. It was a horrendous experience.”

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Sources

1. ctvnews.ca/canada/new-refund-requirements-for-cancelled-flights-take-effect-1.6059076

This article was produced and syndicated by Viral Chatter. It was inspired by this video:

@chloeshi2 Cries in airport #fyp #toronto #aircanada #cancelledflights ♬ original sound – Joshua Allen