HelloFresh Customer Forgets to Cancel Subscription, Now Facing Unexpected Debt

In a recent turn of events, a HelloFresh subscriber found herself in a financial predicament with the meal kit provider, owing them $111.

The Unpleasant Surprise

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Image Credit: Roman Samborskyi/Shutterstock.

Genevieve Romia-Healy, a HelloFresh customer in Australia, shared her experience through a video expressing her astonishment at the company’s billing practices. In the video, she revealed that HelloFresh continued to bill her despite not having a valid credit card on file.

Genevieve was taken aback as she noted,

“When was someone gonna tell me that if a platform takes money from you, non-existent money … that it can still go through.”

Comparing this with other subscription services like Netflix, Disney Plus, and Spotify, she mentioned that these platforms would decline the transaction if there were insufficient funds, urging users to update their payment methods.

However, HelloFresh bypassed this norm, keeping her account active and accumulating a bill of $111.

Holding Companies Accountable

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Image Credit: Motortion Films/Shutterstock.

Genevieve held herself accountable for not cancelling the subscription on time but argued that the company should not be able to accrue charges for customers who do not have valid payment information on file.

She addressed HelloFresh directly in her video, stating,

“HelloFresh. I know I don’t have money, and so did you, but you still took it anyways. I cancelled my membership but…the food better be bomb when it comes here.”

Public Reaction

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Image Credit: Antonio Guillem/Shutterstock.

The video garnered significant attention, with many viewers sympathizing with Genevieve’s situation. One viewer even suggested the need for a class-action lawsuit against HelloFresh.

Others shared their personal experiences with the company, highlighting issues such as difficulties in cancelling the subscription and unexpected charges.

A viewer shared, “They sent me 3 boxes over 3 weeks I didn’t pay for, now I have a debt collector saying I owe just over $400. I didn’t even order or want them,” indicating a potential pattern of billing issues with the company.

Another one added,

“My apartment burned down & I tried calling & canceling my subscription & they were still sending boxes to a burnt down building”

The Larger Issue

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Image Credit: DenisDenisenko/Deposit Photos.

In an online forum, numerous users have shared their experiences with subscription-based services like HelloFresh, highlighting the potential financial pitfalls of forgetting to cancel a subscription.

Many have noted the company’s policy that necessitates interaction with a sales representative to facilitate subscription cancellations, a procedure that can be both time-consuming and cumbersome.

Furthermore, there have been instances where customers faced threats from debt collectors due to unpaid balances, a scenario that was echoed in another Reddit thread. These narratives underscore the critical importance of vigilance in managing subscriptions to avert unforeseen financial burdens.

It is prudent for customers to monitor their subscription renewals meticulously and ensure timely cancellations to avoid accumulating unwanted debts. As the subscription economy burgeons, navigating subscription management with caution and awareness becomes essential for consumers to cultivate.

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Image Credit: Krakenimages.com/DepositPhotos.
  1. reddit.com/r/assholedesign/comments/asi8kg/hellofresh_now_forces_you_to_talk_to_a_sales_rep/
  2. reddit.com/r/britishproblems/comments/o5s2bq/cancelling_a_hello_fresh_subscription_and_being/

This article was produced and syndicated by Viral Chatter. It was inspired by this video:

@genevieveromiahealey In debt to @HelloFresh Australia I tell you. Someone console me and tell me its going to be okay I didnt know this could happen. Its fine. Im okay #fyp #viral #moneygone #debt #melbourne #nz #auckland #fypシ゚viral #trend ♬ original sound – Genevieve Romia-Healey

Martha A. Lavallie
Martha A. Lavallie
Author & Editor | + posts

Martha is a journalist with close to a decade of experience in uncovering and reporting on the most compelling stories of our time. Passionate about staying ahead of the curve, she specializes in shedding light on trending topics and captivating global narratives. Her insightful articles have garnered acclaim, making her a trusted voice in today's dynamic media landscape.