‘This is terrible, and I’m going to have to sue’: Disappointed Customer Pays $450 for ‘Deep Cleaning’ Service, Claims It Was a Rip-Off

When a mom invested $450 in a deep cleaning service, she expected her home to be spotless. Instead, she was met with a lackluster result that didn’t meet her expectations.

This experience has not only led to frustration but also to the brink of a legal battle. Here’s the complete story on this cleaning fiasco.

The Deep Cleaning Debacle

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On TikTok, a video by content creator @brandyy.rose has garnered significant attention, amassing over 9.2 million views by Saturday. In the video, Brandy recounts her experience of scheduling a deep cleaning service for her home while she was away with her kids.

Upon her return, she noticed that while the floors had been vacuumed and the beds made, not much else seemed to have been done. Brandy expressed her disappointment, especially since she had previously inquired about the specifics of the deep cleaning service.

The cleaning company’s owner had not provided a detailed list when she asked. However, Brandy had assumed that certain areas, like the baseboards and window sills, which they had discussed during their consultation, would be cleaned.

Brandy voiced her frustration in the video, saying, “I’m just so upset, it’s like I’m the bad guy for complaining about the services and saying that I’m not happy.” She added, “But for $450 I was expecting so much more.”

@brandyy.rose♬ original sound – Brandy

The Dispute and Legal Threats

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Brandy continued to share her ordeal in subsequent TikTok videos. Given the discrepancy between the promised and delivered services, she explained her decision to dispute the cleaning service charge with her credit card company. However, this move led to the business owner threatening her with legal action over the chargeback.

Brandy recounted that the owner justified the service by claiming she had deployed a team of three to clean Brandy’s home. This was contrary to Brandy’s observations, as she had visited her home several times during the day and only ever saw one person purportedly cleaning.

Brandy expressed her disbelief and frustration, stating, “What she’s saying is that all the things I’m complaining about are included in the deep cleaning and she did perform her services.” She added, “This is terrible, and I’m going to have to sue her and let the judge decide.”

@brandyy.roseReplying to @Mackenzie Foust♬ original sound – Brandy

A Wave of Shared Experiences

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Brandy’s ordeal with the cleaning service struck a chord with many on TikTok. Numerous viewers related to her situation, sharing their own encounters with unsatisfactory cleaning services.

One user lamented about their experience with Molly maids, saying, “I used Molly maids once for a deep clean and came home and thought my husband had forgotten to let them in because there was no difference,” and expressed their frustration with the statement, “I was MAD.”

Brittney’s revelation seemed to open the floodgates as more individuals came forward with their own stories about the same cleaning company. The shared experiences highlighted a pattern of dissatisfaction among customers.

@brandyy.roseBack to the regular scheduled content♬ original sound – Brandy

Challenges with Cleaning Services

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Cleaning services are meant to simplify lives, but when they fall short, it can complicate schedules and create dissatisfaction. Many individuals find themselves having to double-check the work of cleaners, pointing out missed spots or dealing with punctuality issues.

The cleaning industry, unfortunately, has its share of such issues. On the other hand, working with an inefficient cleaning service can be particularly stressful for the person who hired them. A clean workspace is crucial for everyone involved, including employees and clients. Managers often face challenges like incomplete cleaning tasks, which means additional time and resources are spent to achieve the desired cleanliness.

This not only puts pressure on managers but also makes employees feel neglected. Rushed cleaning, disorganization, and the use of harsh chemicals are other prevalent concerns.

Addressing Cleaning Service Concerns

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When unhappy with a cleaning service, the first step is communicating the issues. Most professional cleaning companies value feedback and aim to rectify the problems. However, if poor service becomes a pattern, it might be time to consider other options.

In the commercial cleaning sector, common complaints include rushed jobs, disorganization, and the use of harsh chemicals that can harm employees. It’s essential for cleaning companies to prioritize punctuality, use safe cleaning agents, and ensure thoroughness in their tasks.

Proper customer service is also crucial. When these standards aren’t met, managers or individuals can resort to formal complaints, ensuring they are clear, and concise, and provide all relevant information.

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Illustration. Image Credit: Sorbis/Shutterstock.

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This sentiment was recently echoed by a Burger King employee who took to social media to share her experiences and feelings about her job.

Offering a raw, unfiltered look into the daily grind of fast-food work, her videos have become a rallying cry for those feeling trapped in thankless jobs.

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One such individual’s story, which was shared on Reddit and later reposted on Twitter, has garnered significant attention, with over 3.4 million views.


sources 1 2
Image Credit: Krakenimages.com/DepositPhotos.
  1. cstriad.com/unhappy-with-cleaning-service/
  2. kitchenerclean.com/blog/tips-and-complaint-letter-for-poor-cleaning-service

This article was produced and syndicated by Viral Chatter.

Martha A. Lavallie
Martha A. Lavallie
Author & Editor | + posts

Martha is a journalist with close to a decade of experience in uncovering and reporting on the most compelling stories of our time. Passionate about staying ahead of the curve, she specializes in shedding light on trending topics and captivating global narratives. Her insightful articles have garnered acclaim, making her a trusted voice in today's dynamic media landscape.